Shipping policy

SHIPPING POLICY

ORDER PROCESSING

We prepare orders for dispatch as soon as reasonably possible after they have been accepted. Once your order has been dispatched, we will send you a confirmation email with tracking information, where available.

DELIVERY

Available delivery destinations, shipping methods, charges and estimated delivery times are shown at checkout before you place your order.

We will deliver within the timeframe agreed with you. If no timeframe has been agreed, we will deliver without undue delay and within 30 days of the conclusion of the contract. If we become aware of a delay, we will keep you informed.

DELIVERY ADDRESS

Please check your delivery address and contact details before placing your order. If you notice an error afterwards, contact us promptly at clientservices@jetmuses.co. We will let you know whether the details can still be changed.

RISK OF LOSS OR DAMAGE

The risk of loss of or damage to the products remains with JETMUSES S.R.L. until you, or a person designated by you other than the carrier, physically receive the order, except where applicable law provides otherwise.

DELAYED, LOST OR DAMAGED ORDERS

If your order is delayed, appears to be lost or arrives damaged, please email clientservices@jetmuses.co with your order number. We will investigate and resolve the matter in accordance with applicable law.

Your statutory consumer rights remain unaffected.